DokterOnline reviews : Trusted site or scam?

Adamns, the association for the health of consumers has tested for you the pharmacy in DokterOnline.

Founded in 2003, DokterOnline claims to be an online service and not an online pharmacy. This platform offers a large selection of prescription and non-prescription medications. It is possible to order drugs that are not available in your own country but which are however approved by the authorities of the European Union.

With more than 167,000 clients, a website available in 8 languages, many doctors working closely with the site, several pharmacies in England, Germany and Denmark, DokterOnline is therefore one of the leaders in sale of medicines by internet.

DokterOnline allows many patients to save time by ordering medicines from home or at work, but also to avoid embarrassing situations. This is particularly the case when one suffers from an intimate problem.

Some people prefer to say nothing rather than face a consultation with their doctor and the embarrassment that entails. With DokterOnline, it’s much less stressful to order this type of treatment.

How to buy a drug at DokterOnline?

Before you can order your medicine, you must first register on the site. It’s very simple and it only takes a few seconds because the site is very well designed.

Find the medicine you want

If you know the name of the drug that you need, just type the name in the search bar of the site. If you do not know his name or you do not know which drug is the most suitable for your pathology, go to the section of the disease that concerns you. Several drugs will be offered.

Medications on DokterOnline

The advantage with DokterOnline is that this online pharmacy not only sells medicines but also gives you all the information you need to make your choice.

For each medicine, you will know: what the drug is made of, how to use it, how to take it, its dosage, side effects and contraindications.

With all this information, you will have a more precise idea of ​​the drug that you need or you will certainly learn more about a treatment that you are already taking but also about the pathology you suffer. If in any case you need additional information, you always have the opportunity to contact the customer service of the site.

The medical check-up by a certified doctor

For a prescription drug, you will need to complete a medical check-up with a certified doctor to get a prescription. This one aims to give the maximum of information to the doctor who will take care of your request. Be specific and answer all questions honestly.

It’s about your health and not saying everything can be harmful for her. Remember to specify everything you need to know about the treatments you are taking or have taken, your allergies, your medical history and anything else that may be useful and necessary for the doctor.

This mandatory questionnaire shows the seriousness of DokterOnline. It proves that medications are not sold anyhow and to anyone.

If the doctor needs further information to make the prescription, he may need to contact you. Once the questionnaire is completed, DokterOnline will send it to the doctor who will decide whether or not to give you a prescription. It may happen that the order is refused if the doctor considers that your request is not justified.

Order and delivery

When the prescription is ready, she is sent to one of DokterOnline’s partner pharmacies. This is the one who will take care of your order, who will prepare it and take care of sending it to your home. The delivery time depends on the payment method you choose but it is usually 1 to 3 business days.

DokterOnline: a reliable online pharmacy?

When you order a drug online for the first time, you may have some questions. Is the site reliable? Are it really doctors who write the prescriptions? Are drugs not fakes? All these questions are legitimate.

Know that for doctors and pharmacies partners of DokterOnline, the control is done twice. The first is of course the official bodies that control them in each country where they officiate. DokterOnline also conducts checks to ensure that pharmacies and doctors have all the necessary authorizations and diplomas.

In addition, for even greater security, a DokterOnline doctor checks all the steps of prescription drug applications.

For more transparency, on the DokterOnline website, you will find a category with the names of the doctors and partner pharmacies.

User reviews of DokterOnline

The advantage with the internet is that when a site is poorly rated, we can quickly know and be wary. Opinions on the forums are good regarding the online pharmacy DokterOnline. But we wanted to have more guarantees and more testimonials on this site. We therefore consulted the TrustPilot website, which is an internet reference concerning customer reviews.

All reviews are verified, a site can not ask to remove a negative review and many more checks are done.

Here is the note for the online pharmacy DokterOnline:

The site DokterOnline gets a good rating from users who have already ordered on this site. We deepened our research to see what were the negative opinions and especially why some people were not satisfied with DokterOnline.

All negative opinions relate to the method of payment by transfer offered by the online pharmacy. Note that in recent weeks they now offer credit card payment on a beautiful selection of products, which should undoubtedly delight many buyers!

If you are hesitant to order a drug from this online pharmacy, be aware that positive reviews are numerous and there is no better evidence to be certain that a site is reliable and serious.

Other information to know about DokterOnline before making and order

A large selection of health treatment available

On DokterOnline, there are medicines for almost 25 different diseases or diseases. The choice of drugs is therefore very important. There are therefore treatments for:

  • Asthma
  • Headache
  • Fertility
  • Genital infections
  • Impotence
  • Acne
  • Contraception

And many others! It is rare not to find the drug that you want by going on DokterOnline.

Is the pharmacy reliable ?

As we have seen, the positive reviews found on this online pharmacy are explicit and demonstrate the seriousness of the site. Regarding medical confidentiality, DokterOnline has established a policy to protect your personal data. The medical information you give is only communicated to pharmacies and medical partners.

When you communicate with the doctor, the conversation is conveyed by an encrypted website address for added security.

Payment options to buy online

It is possible to adjust your order in several ways:

  • Visa and MasterCard credit card for most products
  • Bank transfer
  • With SOFORT Banking
  • By Mister Cash for Belgium only
  • Bitcoin

So you have several choices available to you for the payment of your order depending on the country where you live.

Customer service

The quality and speed of customer service is important to users when placing an order. Here too, the opinions are laudatory. Answers are fast and solutions are found through operational customer service.

You can contact them from Monday to Friday by phone from 2pm to 9pm.

Prices are more expensive at DokterOnline

It is important for you to know that prices are always more expensive at an online pharmacy than if you went to a typical pharmacy. Why ? Simply because you pay for the medicine but also for the doctor’s consultation. To get a better idea, we’ve been to see DokterOnline’s competitors. We have seen that for some drugs, they are a little more expensive 3 euros on average but that in the majority of cases, prices are the same and even cheaper for some.

Final reviews : Our opinion on DokterOnline

Apart from the few payment problems or rather payment methods, DokterOnline is a serious, reliable online pharmacy that sells quality medicines from certified laboratories.

The site is very simple to use, functional and it is really not difficult to order your medication at DokterOnline. The customer service is available, the reviews are good, the choice of drugs is vast, the prices are correct and the delivery is fast. You can order from DokterOnline without any worry!